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Frequently Asked Questions
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Can I keep my phone numbers?
Yes. As part of on-boarding, we transfer or "port" all of your phone numbers to our system from your previous provider. We handle all of the paperwork for you.
Do I need a desk phone?
No. You have the option to use a desk phone, pc, mac, tablet, mobile phone, or all of them. More and more customers are choosing to go mobile.
Do I keep my phone lines?
No. Your phone lines are no longer needed because your voice traffic is now routed over your Internet connection. You can cancel them.
What happens when my Internet is down?
Your calls automatically get routed to a cell phone, another location, or to a voicemail box. This feature is called "business continuity".
Do I have to call you to reset a password?
No. You can simply goto the portal and request a password reset at http://my.bullfrog.net/myphone
How many calls can we make?
There are no limits to the number of calls you can make. All calls are routed out your Internet connection.
How long does it take to get setup?
We typically complete the installation in a 2-week time frame, which gives the losing carrier time to release your phone numbers, and allows you time to design the call flow with our on-boarding team.
Do you sell the phones?
Yes. We sell the phones and also lease them for a 36-month term. We resell the Polycom family of products.
Can we connect multiple offices?
Yes. Connecting multiple office is a major benefit of our system. Calling between offices is seamless.
Can we keep our fax machine?
Yes. You can keep your fax machine and connect it to our system through an analog adapter.
Do you have reports?
Yes. You can report on users, sites, auto-attendants, hunt-groups, call-queues, and more.
Can we do a self-install?
Installation is as simple as taking the phone out of the box and plugging it in. Our support staff is always available to assist with any installation questions you have.
Can I use my current phones?
Yes. We support all current Polycom phone models. In that case, you may use your own phones.
Do you have International calling?
Yes, we allow you to call international and bill for a per-minute usage on the next month's invoice.
What can I expect on my first invoice?
Your first invoice will be (1) a pro-ration for the days of the month you started, plus (2) the next month in advance.